Refund and Returns – HealthNests

Effective Date: [01-November-2024]

At HealthNests, customer satisfaction is our top priority. We are committed to ensuring the quality of our products and services meets your expectations. This policy outlines the conditions and procedures for returns and refunds across all our platforms, including the website, shop, and Facebook group, and is compliant with Bangladeshi laws, such as the Bangladesh Consumer Rights Protection Act, 2009.

1. Inspection Policy

We strongly encourage customers to inspect their purchases in the presence of the delivery agent upon receipt. If you notice any discrepancies, defects, or issues with the product, please inform us immediately at [+880 1313967700] or via email at [info.healthnests@gmail.com].

2. Conditions for Returns

You are eligible to return a product under the following conditions:

• Damaged or Expired Products: If the product is damaged or past its expiry date at the time of delivery.
• Appearance Mismatch: If the product does not match the images or descriptions provided on our website or social media pages.
• Quality Concerns: If the product fails to meet the quality standards as described.
• Weight Discrepancy: If the product’s weight does not align with what was advertised.
• Incorrect Product: If you receive a product that was not part of your order.
• Delivery Issues: If there are significant problems with the delivery process, such as tampering or missing items.

3. Return Procedure

To initiate a return, please follow these steps:

1. Contact our customer support team within 48 hours of receiving the product.
2. Provide your order details, a clear description of the issue, and photographs of the product, if applicable.
3. Ensure the product is in its original packaging and unused condition, unless the issue pertains to quality concerns.

4. Refund Policy

If you are not satisfied with a product, you may request a refund under the following conditions:

Conditions for Refund

• Refund requests must be made within 10 days of delivery.
• If part of the product is consumed, we will deduct the cost of the consumed quantity from the total refund.
• Products must be returned in proper packaging to ensure they are not further damaged during transit.
• Return shipping costs will be deducted from the refund amount unless the error was on our part (e.g., incorrect or defective products).

Refund Timeline

• Once the returned product is received and inspected, refunds will be processed within 3 business days.
• Refunds will be issued to the original payment method or as store credit, based on your preference.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Perishable goods such as food items and supplements if they are opened or partially used.
• Personal care products and hygiene items unless defective or damaged upon delivery.
• Products purchased during special sales or promotions marked as “Final Sale.”

6. Consumer Rights Protection

This policy is designed to comply with the Bangladesh Consumer Rights Protection Act, 2009, ensuring transparency, fairness, and protection of customer interests.

7. Customer Support

For any inquiries, concerns, or assistance with returns and refunds, please contact us:

• Phone: [+880 1313967700]
• Email: [info.healthnests@gmail.com]
• Address: Sector 12, Uttara, Dhaka

We value your trust in HealthNests and strive to make every interaction seamless and satisfying.